Privacy Policy

Effective Date: April 29, 2026 Last Updated: April 29, 2026

Reinvention Fest (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for our events, or otherwise interact with us.

This Privacy Policy is issued in compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of the Republic of South Africa, and any other applicable data protection laws. POPIA governs how we, as a “Responsible Party,” collect, process, store, and share personal information belonging to “Data Subjects.”

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information in accordance with its terms. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

  • Contact Information: Name, email address, phone number, mailing address, and organisation or affiliation.
  • Registration Information: Details you submit when registering for events, workshops, or our newsletter, including dietary preferences, accessibility needs, and session selections.
  • Payment Information: Billing details and transaction information when you purchase tickets or merchandise. Payment card details are processed by our third-party payment providers and are not stored on our servers.
  • Communications: Messages, feedback, survey responses, or other information you send to us.

Information Collected Automatically

  • Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs.
  • Device Information: IP address, browser type, operating system, device identifiers, and language preferences.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyse site traffic. See Section 5 below.

Information from Third Parties

We may receive information about you from event partners, sponsors, social media platforms, or analytics providers, consistent with their privacy practices.

 

2. How We Use Your Information

In accordance with Section 11 of POPIA, we process your personal information lawfully and only for specific, explicitly defined, and legitimate purposes. We use your information to:

  • Process event registrations, ticket purchases, and related transactions;
  • Communicate with you about events, schedule changes, and updates;
  • Send newsletters, promotional materials, and information about future events (where permitted and with your consent);
  • Improve our website, services, and event experience;
  • Respond to inquiries and provide customer support;
  • Comply with legal obligations and enforce our terms;
  • Prevent fraud and maintain the security of our platform.

 

We will not process your personal information for any purpose incompatible with the purpose for which it was originally collected, unless we obtain your further consent or are otherwise permitted by law.

 

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processors, email service providers, web hosting, and analytics platforms.
  • Event Partners and Sponsors: With limited, aggregated, or anonymised information, or with your consent, we may share attendee lists or contact details with event partners.
  • Legal Requirements: When required by law, subpoena, court order, or to protect our rights, property, or safety, or that of others.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or similar transaction.
  • With Your Consent: In any other circumstance where you have provided consent.

4. Your Rights as a Data Subject

In accordance with POPIA and other applicable data protection laws, you have the following rights regarding your personal information:

  • Right to be Notified: To be informed that your personal information is being collected, and when it has been accessed or acquired by an unauthorised person.
  • Right of Access (Section 23 of POPIA): Request confirmation of whether we hold your personal information and request a copy of that information.
  • Right to Correction or Deletion (Section 24 of POPIA): Request that we correct, update, or delete inaccurate, irrelevant, excessive, outdated, incomplete, misleading, or unlawfully obtained personal information.
  • Right to Object (Section 11(3) of POPIA): Object, on reasonable grounds, to the processing of your personal information, including for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
  • Right to Lodge a Complaint: Submit a complaint to the Information Regulator of South Africa if you believe your rights have been infringed (see Section 12 below).
  • Right to Data Portability: Request a copy of your information in a structured, commonly used format.

To exercise these rights, please contact our Information Officer using the details in Section 12. We will respond within the timeframe required by applicable law (generally within a reasonable period, and as prescribed by POPIA).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings;
  • Understand how visitors use our site;
  • Provide personalised content and advertising;
  • Measure the effectiveness of our communications.

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

6. Data Security

In line with Section 19 of POPIA, we implement reasonable and appropriate technical and organisational measures to secure the integrity and confidentiality of your personal information and to prevent loss, damage, unauthorised destruction, unlawful access, or processing. These measures include access controls, encryption where appropriate, secure storage, and regular review of our information security practices.

In the event of a security compromise involving your personal information, we will notify you and the Information Regulator as required by Section 22 of POPIA. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymise it.

8. Children’s Privacy

Our website and services are intended for adult audiences. We do not advertise, market, or promote our services to children, and our content is not designed to appeal to or target minors. We do not knowingly collect personal information from children under the age of 13 (or the equivalent minimum age in your jurisdiction).

Reinvention Fest assumes no responsibility or liability for any child who accesses our website. It is the responsibility of parents, legal guardians, or supervising adults to monitor and control their children’s use of the internet, including access to our website. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

9. Cross-Border Transfers of Personal Information

In compliance with Section 72 of POPIA, we will only transfer your personal information outside the Republic of South Africa where:

  • The recipient is subject to a law, binding corporate rules, or a binding agreement that provides an adequate level of protection substantially similar to POPIA;
  • You have consented to the transfer;
  • The transfer is necessary for the performance of a contract between you and us, or in your interest; or
  • The transfer is for your benefit and it is not reasonably practicable to obtain consent, but you would likely give it.

 

By using our services, you acknowledge that your information may be transferred to, stored, and processed outside South Africa, and you consent to such transfers where required.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be communicated through our website or by email where appropriate. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us and Information Officer

If you have questions, comments, or requests regarding this Privacy Policy, wish to exercise your rights as a Data Subject under POPIA, or want to lodge a complaint, please contact our designated Information Officer:

 

Reinvention Fest Information Officer 

Name: Jason Clayton 

Email: jason@firecracker.pro 

Mailing Address: 7 Touchstone House, Bree Street, Cape Town, 8000 

Phone: (+27) 72 624 4585

 

We will do our best to respond to your inquiry promptly.

Information Regulator of South Africa

If you are not satisfied with how we have addressed your concern, you have the right to lodge a complaint with the Information Regulator:

 

The Information Regulator (South Africa) JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 Email: complaints.IR@justice.gov.za / inforeg@justice.gov.za Website: https://inforegulator.org.za